Technical Sales Representative Jobs in Hoffman Estates, IL at FANUC America Corporation

Title: Technical Sales Representative

Company: FANUC America Corporation

Location: Hoffman Estates, IL

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!
FANUC America Corporation is the world leader in robotics, CNC systems and factory automation and has been voted by our employees as a Top Workplace year after year. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. We are currently searching for a Technical Sales Representative to join our team in Hoffman Estates, IL.
The Technical Sales Representative will process customer orders for software options, handle customer inquiries, and assist in scheduling of the installation of orders. Primary responsibilities will include:

Data entry of Option orders that are received by e-mail, Excel worksheet or fax. Enter needed information into an Oracle service module for billing and tracking of orders. Review for accuracy
Update or create installed base records into an Oracle Installed Base module
Be able to manage incoming e-mails. Responding to customer requests in an accurate and professional manner
Interact with internal departments and parent company to ensure accurate and timely processing of orders. Provide internal customers support on the status of option orders, quoting availability, checking on additional parts, processing orders and resolving problems
Complete and distribute appropriate documentation relating to option orders to both internal and external customers. This includes, but is not limited to, purchase orders, modifying existing orders or canceling orders in accordance with standard procedures
Be able to contact customers via phone or email to clarify or obtain additional information related to the processing of the orders. This includes acquiring accurate information regarding customer s industry and reporting to Fanuc Corporation
Tracking delivery and order status, expediting delivery, providing minor technical support and resolving complaints or problems
Ability to work overtime as needed
Other duties as assigned

Ideal candidate will have the following experience and education:

Associate Degree or equivalent business experience
Minimum 2 years technical and/or customer service experience, preferably within FANUC AMERICA Corporation

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About FANUC America Corporation