ENGAGEMENT MANAGER Jobs in Hoffman Estates, IL at Tricap Residential Group
Title: ENGAGEMENT MANAGER
Company: Tricap Residential Group
Location: Hoffman Estates, IL
WHAT ARE WE LOOKING FOR?
Do you consider yourself to have the following innate job traits?
Are energized by engaging with others
Enjoy the challenge of problem-solving
Comfortable with a great deal of change and pressure, with shifting priorities, deadlines, and/or goals
Enjoy work where attention to tasks, details, procedures and specific job assignments are required
When problem-solving or making decisions, give consideration to the relative emotional elements of your work environment, but will balance out those emotions by comparing them against objective tangible facts
Tend to respond positively to unpredictable situations or problems that can occur throughout your work responsibilities
Describe yourself as an intense, driving, and eager person who can react quickly and is able to juggle tasks simultaneously
Tend to drive yourself and others very hard
Manage others by keeping the pressure on (even if sometimes be perceived as arbitrary or impulsive)
Are quickly bored with routine or repetitive activities, you will actively look for new projects or institute change
Operate well in a role requiring a balance between subjective and objective analysis in response to events or problems
If these traits resonate with you, coupled with industry knowledge and experience, this position is a great match for you.
WHAT IS THE ROLE?
Tricap Residential Group seeks to hire an Engagement Manager to join our portfolio who will be part of the team to generate, convert, and engage Tricap’s residents. The Engagement Manager will oversee the day-to-day operations for their assigned property(s). They will help engage the customer experience through organizing events and helping others live better lives. They will ensure Tricap’s processes are being implemented to enable each property to optimal performance, develop relationships with vendors and contractors, and help implement a competitive marketing strategy. Be a part of the team that provides quality, speed, and service to our residents. Embody Tricap’s Core Values through leading by example and making a difference by helping others live better lives!
Lead a team of Service Supervisors and/or Technicians, managing their overall performance and holding each accountable to Tricap expectations
Responsible for monthly research and communication of financial reporting and budget variance analysis; performing annual budgeting processes with the guidance of the respective Senior Engagement Manager
Review & report accurate and timely performance weekly/monthly/quarterly/annually
Perform resident retention activities, meeting specific measurable goals, delivering timely correspondence, and effectively following up with residents
Oversee Service team; meeting specific, measurable goals and ensuring the timely response and completion of work orders
Manage the make-ready and renovation process in tandem with the Service Supervisor and Senior Engagement Manager to ensure on-site service teams are delivering an exceptional move-in experience
Guiding and leading service teams through problem resolution experiences with a primary focus to deliver an exceptional customer experience, responsible for resolving resident complaints in a timely manner
Monitor customer experience surveys, celebrate wins, identify areas of opportunity, work with team to generate solutions, implement and follow up on solutions
Organize and coordinate resident engagement events
Recruit, develop and retain high-performing team; coach, mentor and develop all team members
Evaluate service team’s performance on a weekly/monthly/quarterly/annual basis
Monitor and perform activities related to accounts receivable and payable
Comply with all safety policies, practices, and procedures. Report all unsafe activities to the supervisor and/or Human Resources
Perform other duties as assigned
2 years of residential property management experience, overseeing at least 300 units
CPM or CAM preferred
Proficient computer and technical skills
Entrata or other property management software experience preferred
Ability to train, develop, lead, and mentor
Capacity to manage various projects and work to tight deadlines
Strong financial analysis ability
Comfortable with a fast-paced work environment
Excellent management, leadership, communication, organization, and time management skills
WHO WE ARE:
Tricap at its core is a real estate execution firm. We are finding opportunities, we are creating a vision of where we want to take that opportunity, and we are driving the execution of the deal.
Our passion is about Service and Value. We seek to provide exceptional service to our residents and teammates. We produce high-quality apartments at a value that is unmatched in the market. We do this by fostering a culture of leadership and accountability, and our goal is to be the best-in-class multifamily deal execution firm in the country.
Tricap Core Values:
1. Trust- You excel at creating and fostering relationships that are based on trust with both internal and external customers.
2. Be Honest & Humble- There is no I in Team. You know that, you live by that, and everything that you do helps the team to win.
3. Take Ownership- You own your workload, your challenges, and your mistakes (there might be one or two). You take the initiative to ask for help when needed and help others if you see them struggling.
4. Exceed Expectations- You aren’t satisfied with completing the bare minimum requirements, you strive to “wow” every time.
WHAT WE OFFER:
Flex Spending Account (FSA)
Paid time off
Company Holidays plus a floating holiday (free choice!)
Employee Assistance Program (EAP)
Employee Education Reimbursement
Interested but don’t quite fit all the criteria? We welcome you to apply anyway. At Tricap, we look to hire the person, their drive, and their passion; and we recognize that hard skills can be learned.
ricap is an equal opportunity employer that celebrates employees and applicants of all identities, backgrounds, abilities, and perspectives. We foster a welcoming work environment that supports diversity and inclusion, and we reject discrimination or harassment of any individual. If you are a person with a disability and require assistance with any part of the application process, please let us know. All employment decisions are made on the basis of qualifications, merit, and business need.